Shortcode form
Add [carequeue_form] to any page; responsive fields collect only the details needed to follow up.
INDEPENDENT WORDPRESS PLUGIN · 2026
CareQueue.
A compact support inbox for small WordPress teams: visitors submit a site issue, then an administrator reviews it and moves it through a clear status workflow.
WordPressPHPMySQLHTMLCSS
Independent portfolio concept
Built in response to a WordPress developer role brief. It is not affiliated with the company in that listing and has not been used by a real client. The portfolio itself runs Next.js; CareQueue is a separate WordPress plugin artifact.
01 / WORKFLOW
A support flow with a clear owner
CareQueue turns a WordPress page into a small, practical support entry point. The shortcode renders an accessible form; a server-side handler validates the request; and the wp-admin inbox gives the site team a place to triage, resolve, reopen, or delete it.
Safe request handling
Nonce checks, field bounds, sanitization, a honeypot, and short-lived rate limiting protect public submissions.
WordPress admin
A capability-gated inbox shows request details and supports explicit status changes and deletion.
Database lifecycle
dbDelta() creates an indexed custom table and a schema version supports safe upgrades.
02 / ARCHITECTURE
From visitor to resolved request
Shortcode
[carequeue_form] renders a semantic, keyboard-friendly support form.
WordPress hooks
admin-post.php handles public and authenticated submissions.
Custom table
Bounded, sanitized fields are stored with a status and timestamps.
wp-admin inbox
Administrators review, update, reopen, or delete a request.
03 / ENGINEERING
Implementation choices
Trust boundaries
Every admin mutation checks manage_options and a ticket-specific nonce. Output is escaped at the point it is rendered.
Spam and privacy
A honeypot and a three-per-ten-minute limit reduce casual abuse. The raw IP is not stored; a keyed hash lives only in a short-lived transient.
Operator control
Requests remain in the database until an admin deletes them. The README calls out the privacy disclosure and retention decision the site operator must make.
Preview the support inbox
The ZIP is an installable plugin package. Activate it on a WordPress site, add [carequeue_form] to a page, and use the CareQueue menu in wp-admin. The portfolio domain does not run WordPress, so the plugin is not installed into this Next.js site.
Plugin source, setup guide, and manual review checklist are included in the ZIP.
Download the installable plugin ↗04 / SCOPE
Scope and honest limits
This first version focuses on the requested WordPress, PHP, database, and support workflow skills. It does not send email, accept attachments, promise response times, or claim production use. Assignment, notifications, advanced spam controls, and a richer role model are deliberate future work.